“When you maintain the standard, all the customer sees is service excellence”
The fact that a standard exists implies that there is mediocrity all around us and many are not able to free themselves from its clutches.
Excellence is a standard that is attained through a long arduous process of discipline and resilience that is evidenced by preparation and manifests as outstanding delivery.
Excellent people will always stand out because they achieve great feats that demonstrates they are at the top of their game.
I believe everyone in their right mind wants to be excellent, but very few of them fail to recognise that it is merely the outcome of standards that have been maintained and sustained over time.
Our focus should not be on what the customer sees but on the mindset and actions that give rise to what they see.
Should your quest really be for excellence or should it be for resilience?
Breaking away from mediocrity means you desire to go through and withstand the testing conditions and circumstances that eventually lead you to the highest standards.
When this happens, excellence will be seen in you.
Tip from the Iceberg
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